WARNING: Vaping products contain nicotine, a highly addictive chemical. - Health Canada -

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FAQs

Ordering

Can I cancel my order?

We completely understand, we change our minds too! In case your order has not been fulfilled yet, please email us and we will cancel it as soon as possible. A credit will be issued to your account if the payment has already been made.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

How do I send my E-Transfer Interac?

Please transfer the funds from your bank account to

Email: info@vapeshopmania.ca
No password is required. However, if your financial institution requires a password please use « vapeshopmania »

Shipping

What countries do you ship to?

Currently, we are only able to ship to Canada, some provinces are not eligible to receive our products.

How long will it take to receive my order?

It normally takes 2-5 days for standard shipping to arrive. The express parcel usually takes 1-3 business days if you pay an additional fee.

Track My Order

When your order ships, you will receive an email with tracking information. If you do not receive it, check your spam folder.

Returns and Refunds

How do I return a product?

Email us and we'll send you the return instructions if it meets our return policy.

How long will it take to receive my refund?

If a refund is to be made, please allow 7 business days for the procedure to be completed.

Order and Missing items

Some items are missing from my order

If something is missing from your order, please contact us within 24 hours after receiving the order and include a picture. We will investigate and contact you as soon as possible.

My order wasn't delivered

In the event that you haven't received your order, please contact us and we will investigate the matter for you.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.